Shipping policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
✈ FREE EXPEDITED SHIPPING ON DOMESTIC ORDERS OVER $199.00
PLEASE NOTE: We are currently experiencing high volume orders. Also, due to pandemics, various ongoing confilcts and general increase in online e-commerce over burdening package deliveries services, you may experience some delays in receiving your items. Current fulfillment and shipment times are averaging 15-21 business days to your door, unless otherwise specified. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, please contact us by email at info@iridiumsolutions.ca or by phone at 1-250-612-8882 (during business hours) prior to placing your order.
Available Canadian Shipping
Canada Post: 3-14 days
UPS: 3 - 10 Days
Available International Shipping
UPS Worldwide: By Quote
Note: Some items such as Body Armor, Night Vision, Thermal Optics and EMP Protection Devices may be custom produced upon ordering, and may be subject to additional wait times. See individual product pages for updated lead times.
INTERNATIONAL SHIPPING & CUSTOMS
International Shipping - Customers acknowledge that most orders placed on The Iridium Group originate from Canada, and may experience longer than usual transit times. Customer further acknowledges that ordering from The Iridium Group may result in customs fees and customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result by customer's election to order products listed for sale on The Iridium Group.
Customs - Customer agrees that it is unreasonable for The Iridium Group to know important and customs policies for countries other than Canada, and customer represents by placing an order on www.iridiumsolutions.ca that customer understands their country's policies on receiving goods from Canada, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. Customer also acknowledges that The Iridium Group will not create fraudulent import papers on behalf of customers to assist customers in avoiding any import fees they may be responsible for.
FULFILLMENT TIMES
Upon completed checkout, orders are automatically submitted for fulfillment in real time. Fulfillment partners do not apply to order of stocked items.
In most cases once orders are submitted to our fulfillment partners they cannot be cancelled or modified. For more information, read the Cancellations section of our Return and Refund policy.
TRANSIT TIMES
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most Canada orders are delivered within 3-14 business days. Most orders shipped outside Canada are delivered within 14 to 28 business days. In some rare circumstances orders may take longer to arrive.
Many stocking items ship the same day or by the following business day. As we source and offer unique products from all over the world, processing time for some items can be from 1 to 5 business days. Processing times can vary by product, as we utilize multiple fulfillment partners (in Canada, the USA and Europe) to ship to you on our behalf, and they set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.
TRACKING
Virtually all orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.
Orders that originate from our USA, Canada and European Fulfillment Partners have tracking that becomes available within 24 hours of shipment.
This does not mean the item is not in transit.
It means the local postal service from the country of origin has not updated global tracking records yet.
Once your order tracking activates, you will see all earlier records, and new records will update daily.
